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Noma Serve

Platform

Case managementOne clear case journeyServices & referralsFrom need to delivered supportEvents & outreachProgrammes beyond the case fileReportingEvidence without unnecessary exposureAccess by roleNeed-to-know by designSecuritySensitive data deserves deliberate controls

Experience

Mobile & tabletDesigned for the device at handBrowser-basedNo desktop install to maintain

Solutions

Child protectionChild protection information managementGBV responseGBV information managementConfigurationStrong standards, local fitImplementationA practical path to adoption
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GBV information management

Support survivor-centred casework with tighter control of sensitive information.

Configure Noma for safe intake, assessment, action planning, referrals, service follow-up and closure. Access boundaries and non-identifying reports help teams use information without widening exposure.

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Useful to the case worker. Restrained everywhere else.

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Protected case

Active

Case ID · NOMA-0042 · Restricted record

Consent
Assessment
Action plan
Referrals
Closure

Survivor choices

Informed consent
Preferred services
Information sharing

Next action

Confirm referral preference

Due 14 June · Assigned to case worker

What this changes

Strong structure, without the heavy interface.

Each capability is designed to make daily work more understandable while preserving the controls and evidence behind it.

01

Informed consent

Keep sharing decisions and purpose visible at the points where information may move.

02

Sensitive-field controls

Restrict high-sensitivity sections and fields to explicitly authorised roles.

03

Safe referrals

Coordinate multisector services with minimum-necessary information.

04

Survivor-centred planning

Structure the workflow around needs, choices, safety and agreed actions.

05

Confidential supervision

Support quality and risk review without making every detail visible to every user.

06

Non-identifying trends

Prioritise aggregate programme learning over case-level exposure.

How it works

A restrained information path

Collect, use and share information only where it supports the survivor and the agreed service response.

  1. 01

    Explain & agree

    Document informed choices about services and information sharing.

  2. 02

    Assess safely

    Capture relevant needs, risks, priorities and survivor decisions.

  3. 03

    Plan together

    Agree actions and referrals without collecting unnecessary detail.

  4. 04

    Follow services

    Track delivery and outcomes within defined access boundaries.

  5. 05

    Close responsibly

    Review goals, closure criteria, consent and safe retention.

Operational outcomes

What teams should feel in practice.

  • Less unnecessary data exposure
  • Clearer consent and referral history
  • More consistent case practice
  • Safer programme-level analysis

Important assurance

Technology must follow survivor-centred practice

Noma can support a GBV information-management workflow, but it does not replace informed consent, safe service delivery, information-sharing protocols or trained professional judgement.

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Connected capabilities

Security & data protection

Security designed into the workflow, not added as a final checkbox.

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Access by role

Access follows responsibility, not convenience.

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Services & referrals

Every service has an owner, a status and a next step.

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See how this fits your programme.

Walk through your case journey, access model and reporting needs with us.

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